Stuck in a contract? Get Cymbal for Free
Locked into a contract with your current marketing platform? We'll give you Cymbal free until it ends — up to four months — so you don't have to pay twice to switch.
One of the most common things we hear from venues, promoters, and festivals is simple: “We want to move to Cymbal, but we're locked into a contract until next season.”
Paying twice to switch platforms is a bad deal, so we're removing that obstacle. Starting today, if you're under contract with another email, SMS, or event marketing platform, we'll give you Cymbal for free until that contract ends — capped at four months.
How the Contract Overlap Program works
Show us your existing agreement and its end date. We'll waive your Cymbal subscription for the remaining months on that agreement, up to a maximum of four. When your old contract expires, your normal Cymbal plan begins.
A few specifics:
Free months are capped at four, even if your existing contract runs longer.
You get your full plan during the free period — email, automations, landing pages, ticketing integrations, and onboarding support.
Usage-based items still bill at cost: SMS messages you send and any ad spend you run through Cymbal Ads.
There's no penalty if you decide not to continue when the free period ends.
Why we're doing this
Event marketing is seasonal. If you wait for a contract to lapse before switching, you often lose the exact window you needed the new tooling for — an onsale, a festival announcement, or a season launch.
Using the overlap period to migrate is a better plan. Your team gets time to connect your ticketing platform, import and clean up your lists, rebuild your templates, and set up automations before anything depends on them. By the time you're paying for Cymbal, it's already running your campaigns.
What we'll do during the free period
We treat these months as a real onboarding, not a trial you're left to figure out alone.
We'll connect your ticketing integration so your buyer and event data flows in automatically. We'll migrate your subscriber lists and set up segments. We'll help you provision a local SMS number and build your list the right way. And we'll get your recurring automations — announcements, pre-show reminders, abandoned cart, post-event follow-ups — live and reviewed before your first invoice.
Who qualifies
The program is open to venues, promoters, festivals, and teams currently under contract with another marketing or email platform. You'll need to be able to share proof of the existing agreement and its end date.
If you're on a month-to-month plan or between platforms, get in touch anyway — we'll find a sensible starting point for you.
Get started
Book a demo and mention your current contract end date. We'll confirm how many free months you qualify for and start your migration the same week.
Ready to switch?
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